Store Policy
Customer Care & Refunds

Regal Vaults is here to help you through the design, purchase and delivery phase of your product.

 

1.1         If your Order is taking longer than expected or you have any other problems with your Order, please contact Regal Vaults via the contact details contained on the Website.

1.2         If an Order is not delivered within a reasonable time after the Estimated Delivery Time You must report this immediately to Regal Vaults in writing.  Regal Vaults will make all reasonable endeavours to investigate the cause of the delay.

1.3         Any request to cancel an Order (or part of an Order) must be made by You in writing (“Refund Request”).

1.4         Regal Vaults is not obliged to, and will not, refund any amount paid by You if the Refund Request is received by Regal Vaults at any time after manufacture of your Product has commenced (“Date of Manufacture”).  Regal Vaults (acting reasonably) in its absolute discretion will be the sole person that will determine whether manufacture of a Product has commenced.

1.5         If Regal Vaults receives Your Refund Request prior to the Date of Manufacture, then Regal Vaults will refund 50% of the amount paid by You in respect of those Products referred to in Your Refund Request.

1.6         Regal Vaults does not accept returns of any Product.

1.7         It is Your obligation to ensure that the Product suits your needs or requirements or the suitability of a Product (taking into account such things as Product weight, measurements and specification details).

1.8         In the event that Your payment is refundable, Regal Vaults will endeavour to refund this payment within 14 days of receipt of Your payment.

Should You have any questions please do not hesitate to contact one of our friendly team members on info@regalvaults.com.au.

Payment & Delivery

1.1         Payment for Orders must be made by an accepted credit or debit card through the Website or such other means accepted by Regal Vaults.

1.2         Payment will be processed before the Product has been manufactured or delivered to You.

1.3         The delivery address will be the address submitted by You at the time of making Your Order.

1.4         Any delivery time or date provided by Regal Vaults is an estimate only (“Estimated Delivery Time”).  To the extent permitted by law, Regal Vaults will not be liable for any Loss suffered by You as a result of a failure to deliver Products to You by the Estimated Delivery Time.

1.5         In the event that Regal Vaults is unable to engage a delivery contractor to deliver Your Order, or if Your Order cannot be delivered due to a Force Majeure Event (referred to in clause 20 below), Regal Vaults may cancel Your Order and provide you with a refund at its sole discretion.

Further information
For further Terms & Conditions please click on the below link. 
Terms & Conditions 
Wholesale & Stockist Inquiries

Are you a Watch or Jewellery store looking to stock Our Collection  of watch safes or specific purpose built safes for your clientele? Please do not hesitate to contact us at info@regalvaults.com.au to organise a time to talk and explore the various possibilities.

Payment Methods

- Credit / Debit Cards
- Direct Bank Transfer